Responsible Gaming

Velobet Casino is committed to supporting a safe, informed and responsible approach to online gambling. Gambling should be viewed as entertainment, not as a way to make money or solve financial problems. Before you play, understand the risks, set clear limits and only gamble with money and time you can afford to lose.

Velobet Casino operates under a licence issued by the Curaçao Gaming Authority, licence number OGL/2024/1798/1048, held by Santeda International B.V. (company number 151296).

Gamble Responsibly

Gambling can be enjoyable when it remains a controlled leisure activity. It also involves financial risk, and there is no guaranteed way to win. Game outcomes are determined by chance or by the rules of the relevant game, so previous results do not predict future results. A winning session does not mean that another win is due, and a losing session cannot be recovered by continuing to play.

Only use an account in your own name and only gamble if you meet the applicable legal age and eligibility requirements. Gambling while under the influence of alcohol or other substances can affect judgement and make it harder to follow your plans. Avoid playing when you are upset, tired, under pressure or trying to distract yourself from personal difficulties.

Treat gambling as entertainment, not employment or an investment.
Decide how much money and time you can afford to spend before you begin.
Keep gambling funds separate from money needed for rent, bills, food, savings or other essentials.
Never borrow money, use credit intended for essential expenses or sell belongings to fund gambling.
Do not chase losses by increasing stakes or playing for longer than planned.
Take regular breaks and avoid gambling continuously for extended periods.
Do not gamble on behalf of another person or allow another person to use your account.
Keep your account information private and use only your own payment methods.

A budget is most useful when it is set before gambling starts. Consider the amount you choose to spend as the cost of entertainment. Once that amount has been used, stop for the day or for the period you selected. Do not change your budget during a session because of a win or loss. A time limit can be just as important as a financial limit, particularly when playing games that are available at any time.

Tools to Help You Stay in Control

Account controls and safer gambling tools may help you manage your activity. Depending on the features available to you, these tools may include deposit, loss, wager or spending limits, session reminders, reality checks, activity statements, cooling-off periods and account closure or self-exclusion options. Read the information provided with each tool carefully before confirming a setting.

Setting a limit

Choose a limit that reflects what you can genuinely afford to lose, rather than an amount based on hoped-for winnings. A limit should be realistic and should apply even when you are winning. You may be able to request a lower limit at any time. Changes that increase a limit may be subject to a waiting or confirmation period, where applicable. During that time, continue to follow your existing limit and do not try to work around it.

Taking a break

If gambling is becoming difficult to manage, a temporary break can create space to review your habits. A cooling-off period can be useful after a stressful event, a large loss or a period of unusually frequent play. Use the available account controls and do not open another account to continue gambling during a break.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a chosen period or indefinitely. If you request self-exclusion, provide accurate information and do not attempt to bypass the restriction through another account or another person’s account. Self-exclusion is not a substitute for professional support, so consider speaking with an appropriately qualified service as well.

If you need help using a safer gambling tool, contact the available customer support channel through the website. Do not provide sensitive information publicly or ask another person to manage your account. Where a request requires verification, follow the applicable account and identity procedures.

Recognising Signs of Gambling Harm

Gambling harm can affect finances, relationships, work, study, health and emotional wellbeing. It can develop gradually, and a person may not recognise the change immediately. You do not need to wait until a problem becomes severe before taking action or asking for help.

Consider taking a break and seeking support if you or someone close to you:

Spends more money or time gambling than intended.
Frequently thinks about gambling or feels restless when trying to stop.
Chases losses or believes that a big win will solve financial problems.
Hides gambling activity, losses or account information from family or friends.
Borrows money, misses payments or uses essential funds for gambling.
Gambles to escape stress, anxiety, sadness, loneliness or other difficult feelings.
Feels guilty, ashamed, angry or distressed after gambling but continues to play.
Experiences conflict with family, friends, colleagues or other people because of gambling.
Has difficulty concentrating at work or study because of gambling.
Stops other activities, responsibilities or social events in order to gamble.
Tries to stop or cut down but cannot maintain the change.
Feels that gambling is affecting sleep, health, safety or general wellbeing.

These signs do not provide a diagnosis, but they are reasons to pause and review your gambling. Speak openly with someone you trust and consider contacting a gambling support service in Australia. Independent support can help with practical steps, financial concerns, relationships and emotional wellbeing. If you feel in immediate danger or are thinking about harming yourself, contact emergency services or an urgent crisis support service in your area.

You can also support another person without judging or shaming them. Choose a calm time to talk, describe what you have noticed, listen to their concerns and encourage professional help. Do not lend money to fund gambling or agree to hide gambling-related problems. Protect your own finances and wellbeing, and seek advice if another person’s gambling is affecting you.

Our Approach and Your Responsibilities

Velobet Casino provides responsible gambling information and may make account controls available to help players manage their activity. Safer gambling tools are designed to support informed decisions, but they cannot remove all risk. You remain responsible for considering whether gambling is suitable for you, following the limits you set and complying with the website’s applicable terms and requirements.

We may take steps where activity raises responsible gambling concerns, where account information requires review or where applicable rules require action. This may include asking questions about gambling patterns, providing information about available controls, applying restrictions or declining to reopen an account. Any review or restriction is intended to support safer account use and compliance with relevant obligations.

Do not attempt to avoid a restriction by registering a new account, changing personal details, using another person’s payment method or asking someone else to gamble for you. Such conduct may create additional financial and personal risks and may breach the applicable terms. If you believe a restriction has been applied incorrectly, use the available support process to raise your concern.

Gambling websites and support arrangements can change over time. For current information about available account tools, eligibility, privacy, verification or account closure, review the relevant website information and terms. Players in Australia should also consider independent local gambling support services and government information resources when they need advice.

Before you play, ask yourself

Can I afford to lose the amount I plan to spend?
Have I decided how long I will play and when I will stop?
Am I gambling for entertainment rather than to make money or recover losses?
Would I be comfortable telling someone I trust how much I am gambling?
Am I calm, rested and making a clear decision to play?
If I became concerned about my gambling, would I know where to ask for help?

If you cannot answer these questions comfortably, do not gamble at this time. Set a limit, take a break or seek independent support before using an online gambling service. Responsible gambling means staying informed, keeping control and acting early when gambling no longer feels enjoyable or manageable.